AI Call Center

✅ OpenAI

• GPT-4o – Multimodal (text, image, audio), ultra-fast and cost-efficient

• GPT-4 Turbo – Optimized GPT-4 with long context and better pricing

• GPT-3.5 Turbo – Lightweight, fast, and affordable for daily use

✅ Anthropic

• Claude 3 Opus – State-of-the-art Claude model, very strong in reasoning

• Claude 3 Sonnet – Balanced for performance and cost

• Claude 3 Haiku – Lightweight, ultra-fast model

✅ Google DeepMind

• Gemini 1.5 Pro – Multimodal, supports long context windows

• Gemini 1.5 Flash – Optimized for speed and low latency tasks

✅ Mistral

• Mistral 7B – Open-source, efficient for local or fine-tuned use

• Mixtral 8x7B – Mixture-of-Experts model with high performance

✅ Meta (LLaMA)

• LLaMA 2 – Open-source, great community support

• LLaMA 3 (new) – High-performance model approaching GPT-4 levels

✅ Cohere

• Command R+ – Retrieval-augmented model, ideal for document Q&A

• Command R+ (fine-tuned) – Tuned for enterprise knowledge applications

✅ Others / Niche Models

• Sonet – Turkish-compatible LLM used in regional applications

• DeepSeek – Multilingual, emerging Chinese LLM with strong accuracy

• Yi (01.AI) – Gaining traction in Asia

• Groq – Not an LLM, but an ultra-fast inference engine for real-time AI

• Ollama / llama.cpp – Locally deployable LLMs for edge computing

 

✅ ElevenLabs

• Multilingual + Emotional AI voices

• Natural speech with breath, tone, pacing, and whisper/shout modes

• Voice Cloning (create your own voice with just a short sample)

• Real-time streaming support

✅ OpenAI (via GPT-4o)

• New voice model in GPT-4o: Multimodal + expressive

• Five built-in voices: Breeze, Ember, Juniper, Sky, Cove

• Real-time back-and-forth dialog

• Voice + vision + text in a single model

✅ PlayHT

• High-quality voices, many accents and languages

• Also supports voice cloning and long-form narration

• API-based and embeddable in web apps

✅ Google Cloud Text-to-Speech

• 380+ voices in 50+ languages

• Studio-quality WaveNet voices

• Well-suited for business systems and IVR

✅ Amazon Polly

• Reliable for phone systems and multilingual support

• Neural TTS voices

• Cost-effective, easy AWS integration

✅ Microsoft Azure TTS

• 400+ neural voices in 140 languages

• Style & emotion control (cheerful, angry, sad, etc.)

• Easy integration with other Azure services

✅ ResponsiveVoice / Acapela / iSpeech (lightweight/legacy options)

• Simple browser-based or mobile-friendly TTS

• Useful for embedded widgets or fallback solutions

🔹 Dashboard Overview
Your agent is always active—day and night.
On the main screen, you’ll see:

• Total unique traffic

• Number of interactions

• Average messages per chat

• Time spent in conversation

Real-time data—real-time control.

🔹 Conversation Center
All conversations from your website,
Facebook, Instagram, WhatsApp, Telegram, and your call center—
are gathered here.
You can view chats, listen to calls, and jump into live support.

🔹 Agent Analytics
Pick any date range and track everything:
Messages, duration, retention, and more.

How many credits used?
How long did users stay?
How many total conversations happened across platforms?

Now… you have full visibility.

🔹 AI Knowledge Hub
Upload your data—PDFs, text files, URLs—
or connect an entire website.
Let your AI learn everything it needs to respond like a pro.

You can even schedule weekly or daily re-indexing for dynamic sites.

🔹 Channels
Want to connect your AI agent to every touchpoint?

✅ WhatsApp
✅ Instagram DMs
✅ Facebook Messenger
✅ Telegram
✅ Discord
✅ (Coming soon) Google Business Chat & Email

And yes—smart initialization is included.
Your agent reads the first message and answers contextually.

🔹 Customization Settings
Choose your chatbot’s language, theme, and design.
Make it look and speak exactly how your brand sounds.

🔹 Lead Management
All leads gathered from past conversations—automatically logged.
Ready for your sales team to follow up.

🔹 Bot Designer
This is where it gets powerful:
You can define flows, assign actions, write functions,
and even choose the AI engine:
OpenAI, Sonet, Azure, DeepSeek—it's your choice.

🔹 Voice Options
Select from any available AI voice.
Choose the gender, accent, tone, or language—your call center, your voice.

🔹 Metrics & Campaigns
Track everything.
Launch promotions, measure conversions—then optimize instantly.

Key Features:

• Ticket Creation from Phone Number or Email:

  • Customers can create tickets simply by providing their phone number or email address.

  • The system automatically generates a support ticket linked to the customer’s contact details, making it easier to track and resolve issues.

• Routing Tickets to Customer Support:

  • When a customer initiates a request, the system routes the ticket directly to the Customer Support team.

  • The system can be configured to automatically assign tickets to specific team members based on predefined rules or the nature of the inquiry.

• Cross-Department Ticket Management:

  • Tickets can be escalated or transferred from one department to another (e.g., from Customer Support to Technical Support or Billing).

  • Seamless cross-department collaboration ensures that no ticket is left unresolved, even if it needs to be handled by a different team.

• Real-Time Email and SMS Notifications:

  • Customers receive email and SMS notifications whenever their ticket is updated, ensuring they are informed throughout the support process.

  • Automated notifications alert both customers and support staff to updates, ticket status changes, and resolutions.

• Department-Specific Users:

  • Each department or support team can have designated users who are assigned tickets relevant to their area of expertise.

  • Users can manage, update, and close tickets, ensuring that the right person is always handling the issue at hand.

• Ticket Status Updates and Tracking:

  • The system allows for real-time updates on the ticket’s status (e.g., New, In Progress, Resolved).

  • Both customers and support staff can track the status of tickets, ensuring transparency and efficient communication.

• Comprehensive Reporting & Analytics:

  • Generate detailed reports to track ticket volume, resolution times, and team performance.

  • Use analytics to identify recurring issues and improve support workflows over time.

• Integration with CRM & Other Systems:

  • Our support ticket system can integrate with your existing CRM, helpdesk software, and other third-party tools for a unified support experience.

  • Customer data, ticket history, and communication records are automatically synchronized to provide context and enhance resolution quality.

Benefits:

• Efficiency: Automates ticket routing and escalations, ensuring the right team handles each issue.

• Visibility: Provides real-time notifications and status updates, ensuring both customers and teams are always informed.

• Customization: Tailor ticket workflows, user roles, and notification settings to fit your organization's needs.